Expertise and Services

With the power of ONYX behind a property, owners can be assured that they have a portfolio that is respected the world over. Drawing from decades of experience both locally and internationally, ONYX offers investors and owners the complete A to Z in hospitality management solutions.

Development: Planting the seeds

  • Conducting feasibilities and area requirements
  • Optimising layouts and design of the hotel, spa and ancillary services
  • Creating proposals to debt and equity providers, when needed
  • Offering practical brand standards which recognise cultural and local attributes

Technical Services

ONYX Hospitality technical support is provided through our own 'Projects and Product Development' department (PPD). The department provides support in 3 major areas:

  • Projects - Supporting development initiatives for new projects, design and project support for existing projects, and assessing opportunities for the ONYX portfolio
  • Product - Providing design, technical and project standards for the development of ONYX brands and establishing key consultant and vendor relationships for hotels
  • Property - Support of existing operating ONYX properties in terms of Capex, engineering or environmental issues

Pre-opening management: Poised for success

  • Preparing a pre-opening budget
  • Recruiting the General Manager and full support team
  • Instituting operating standards and manuals
  • Preparing the marketing strategy and key launch collateral
  • Developing F&B and spa menus and concepts

Full ongoing management: Staying on top

  • Hiring, training, supervising and replacing staff
  • Putting in place reporting systems, internal controls, and auditing procedures
  • Making budgets and projections and filing regular reports
  • Ongoing maintenance of the property and planning and supervision of larger-scale capital spending
  • Establishing and monitoring purchasing systems

E-commerce department with robust eMarketing strategy

  • In-house digital marketing and development team with the latest technology and specialists to ensure that our brands are on the forefront of E-commerce advancements and market share. 

 
Global sales representatives

  • Our reputation spans all corners of the hospitality market, covering business, leisure, MICE and other key segments through a global sales and PR network including the UK, Germany, the Middle East, India, China and Hong Kong, and with specialist PR representation in Russia.  

Comprehensive public relations programmes

Leading specialist public relations agencies located in key markets including the United Kingdom, Russia, China, India and the United Arab Emirates support the activities and programmes of ONYX's corporate communications office.

  • Services include general media management (encompassing media relations networking, enquiries management, press trips, media monitoring and public affairs counselling)
  • Crisis and conflict management
  • Media promotions and partnership

Integrated marketing communications

  • Our cohesive marketing communications strategies ensure a consistent, powerful message.

Client relationship management

  • We nurture the relationship with our guests through dedicated CRM personnel and systems. 

Revenue management

  • Incorporating Revenue Management as an integral element of our operational and sales and marketing strategies, we provide training and the latest technology, which can be tailored for specific needs.