Amari Host Chinese Speaking

Location:

Amari Phuket

Job title:

Amari Host Chinese Speaking

Description:

- Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center & Lounge etc.).

- Respond to guest requests for special arrangements or services (e.g. transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

- Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.

- Contact appropriate individual or department (e.g. Bellman, Concierge, Housekeeping and Food & Beverage) as necessary to resolve guest call, request and take ownership for guest issues.

- Assist management in training, motivating and coaching team members, serve as a role model and first point of contact for most of our guests.

Qualifications:

- Female, age not over 32 years old

- Bachelor’s Degree in Hospitality Business Administration or a Hotel Industry related.

- Minimum of 3 years’ experience in a similar role with 5 Stars hotel environment

- Good command in English and Chinese both speaking and writing.

- Pleasant personality and well groom.

- Knowledge of Opera skills (is an advantage)

Education:

Bachelor

Years of experience:

3

Number of positions:

1

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