Team Leader, Housekeeping

Location:

Amari Residences Pattaya

Job title:

Team Leader, Housekeeping

Description:

Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met

Qualifications:

o Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
o Ensures all opening and closing duties are implemented in accordance with established standards.
o Conducts daily shift briefings.
o Follows up on work and maintains logbook.
o Knows and strictly follows all established cleaning procedures.
o Prepares Room/Public Area crew work assignment sheet.
o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
o Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
o Conducts Quality Room/Public Areas Inspections.
o Maintains proper par stock of inventory items.
o Reports all maintenance deficiencies immediately.

Education:

Bachelor

Years of experience:

-3

Number of positions:

1

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