Assistant Manager, Front Office
Posted on 14 May 2022
Assistant Manager, Front Office
- Have a good knowledge of all systems and standard operating procedures of front office.
- Oversees and supervises guest arrivals and departures with the front office executive and managers.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Facilitate the FOM to prepare monthly and daily revenue report and circulate to all HOD's.
- Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene), and also punctual.
- Min diploma in Hospitality management or equivalent.
- Must be proficient with reservations handling and process and familiar with Opera/Micros system.
- Excellent communication skills in English (verbal and written).
- Excellent organization, interpersonal and leadership skills required along with displaying excellent attention to detail.
- Ability to observe business etiquette and maintain a professional appearance.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Please input your information.