Team Member, Front Office Telephone Operator

Posted on 14 May 2022

Location:

Amari SPICE Penang

Job title:

Team Member, Front Office Telephone Operator

Description:

- Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information.

- Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

- Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

- Directs call to guest rooms, staff, or departments through PBX system.

- Logs all wake-up call requests and performs wake-up call services.

- Handle guest complaint calls, routing to the duty manager or to the proper department.

- Perform other ad-hoc duties as assigned by Front Office Manager/Assistant Front Office Manager.

Qualifications:

- Min diploma in hospitality or equivalent.

- Excellent command of English language knowledge of other languages is a plus.

- Customer-service experience.

- Ability to work as part of a team and as well as independently, with strong initiative.

Send your CV to:
Careers.penang@amari.com

Positions are opened to all local and permanent
residence of Malaysia only.

Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

2

Number of positions:

3

Location: Job title: First name: Last name: Date of birth: Nationality: Address: Country: Email Address: Phone number:

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