Team Member, Front Office Telephone Operator
Posted on 14 May 2022
Team Member, Front Office Telephone Operator
- Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information.
- Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
- Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.
- Directs call to guest rooms, staff, or departments through PBX system.
- Logs all wake-up call requests and performs wake-up call services.
- Handle guest complaint calls, routing to the duty manager or to the proper department.
- Perform other ad-hoc duties as assigned by Front Office Manager/Assistant Front Office Manager.
- Min diploma in hospitality or equivalent.
- Excellent command of English language knowledge of other languages is a plus.
- Customer-service experience.
- Ability to work as part of a team and as well as independently, with strong initiative.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Please input your information.