Frequently Asked Questions
What is this promotion?
The 2x ONYX Rewards Points promotion gives exclusive discounts and double points when you doing all of the following:
What does double points mean?
You will earn twice the number of points you earn for an eligible stay.
What does Double Points mean?
This means that you will receive a bonus equal to the number of points you earn for an eligible stay.
What is an eligible stay?
An eligible stay is defined under 5.3 Eligible Stay in Terms & Conditions.
When can I book and stay with this offer?
You can book and stay by 30 November 2017.
How are double points calculated?
Double points are calculated by multiplying base points by two.
Example:
1 USD = 10 points
(35 THB / 7.8 HKD / 3.6 QAR / 78 BDT / 140 LKR / 4.6 MYR = 1 USD; conversion rates are based on fixed currencies determined by ONYX Rewards)
Reservation #A123 = USD 250
Base points = Total payment x Amount of points per USD
= USD 250 x 10
= 2,500
Silver Status: Base points x 2
= 2,500 x 2
= 5,000 points earned with 2x ONYX Rewards Points
Gold Status: (Base points + 25% of base points) x 2
= (2,500 + 625) x 2
= 3,125 x 2
= 6,250 points earned with 2x ONYX Rewards Points
Platinum Status: (Base points + 50% of base points) x 2
= (2,500 + 1,250) x 2
= 3,750 x 2
= 7,500 points earned with 2x ONYX Rewards Points
When do I get the double points?
Earned points will be received after your stay within 3-5 working days.
Can I apply the promotion to a reservation that has been made?
Unfortunately this offer is applicable only for reservations made with the Promo Code within the book and stay period.
If I stay before or after the stay period, can I get this offer?
Normal rates and the regular amount of points will be earned for stays that are not within the promotion period.
Is there a limited number of rooms that I can book?
No, we do not limit the number of rooms for eligible stays.
Can my tier status be upgraded when I earn points from this promotion?
Points earned from this deal can only be used for redeeming a free night.
I have other questions and concerns about this promotion. How can I contact ONYX Rewards?
You can contact us through the following channels: