Cluster Agent, Reservations

Posted on 8 Nov 2021

Location:

Amari Koh Samui

Job title:

Cluster Agent, Reservations

Description:

- Reservation and achieving the forecasted room occupancy as well as the average room rate.
- Help to choose and assure the guests the best suitable accommodation.
- Respond and anticipate guest needs and maintain a clean and efficient working space!
- provide all reports on a timely manner.
- provide courteous answer and confirm all requests of reservation according to the established procedures.
- Maintain inventory and call travel agent to inform of availability, if necessary.
- Follow up the no-show case, if necessary.
- Actively sell the in-house facilities to the guests.

Qualifications:

- Thai nationality only
- 2 years experience in the position
- Good interpersonal & English communication skills both speaking & writing
- Able to work in flexible hour and under pressure
- Able to solve problems

Education:

Bachelor

Years of experience:

1

Number of positions:

1

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