Manager, Housekeeping
Posted on 20 Jan 2021
To supervise operations in Housekeeping and Laundry to consistently and profitably deliver a high quality guest experience in accordance with established standards.
Ensures implementation of SOP and all policies & procedures related to the department.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Ensures all opening and closing duties are implemented in accordance with established standards.
Reviews weekly forecasts and schedules Team Members accordingly.
Assists hands-on in the operation during peak periods as required.
Ensures a strict room key control system is implemented.
Plans and implements replacement of FF&E and OE in accordance with needs and available budget.
Works closely with the Engineering to implement an effective preventative maintenance system.
Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.
Ensures Team Members perform in accordance with health and safety regulations.
Plans and implements regular General Cleaning programs.
Implements an effective energy conservation program in coordination with Engineering.
Coordinates daily room and public areas cleaning priorities.
Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.
Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.
Ensures all furniture and supplies are properly placed in accordance with standards.
Maintains logbook.
Experience in position 2 - 3 years
Good managerial, administrative and leadership skills
Proficient in English Communication
Thai Nationality only
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