Manager, Housekeeping

Location:

Amari Koh Samui

Job title:

Manager, Housekeeping

Description:

To supervise operations in Housekeeping and Laundry to consistently and profitably deliver a high quality guest experience in accordance with established standards.

 Ensures implementation of SOP and all policies & procedures related to the department.
 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
 Ensures all opening and closing duties are implemented in accordance with established standards.
 Reviews weekly forecasts and schedules Team Members accordingly.
 Assists hands-on in the operation during peak periods as required.
 Ensures a strict room key control system is implemented.
 Plans and implements replacement of FF&E and OE in accordance with needs and available budget.
 Works closely with the Engineering to implement an effective preventative maintenance system.
 Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.
 Ensures Team Members perform in accordance with health and safety regulations.
 Plans and implements regular General Cleaning programs.
 Implements an effective energy conservation program in coordination with Engineering.
 Coordinates daily room and public areas cleaning priorities.
 Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.
 Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.
 Ensures all furniture and supplies are properly placed in accordance with standards.
 Maintains logbook.

Qualifications:

 Experience in position 3 - 5 years
 Good managerial, administrative and leadership skills
 Proficient in English Communication
 Thai Nationality only

Education:

Bachelor

Years of experience:

3

Number of positions:

1

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