Assistant Manager, Front Office (Guest Relations)
Posted on 14 May 2022
Assistant Manager, Front Office (Guest Relations)
- Ensuring and providing flawless, upscale, professional and high class guest service experiences.
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
- Responding to guests needs and anticipating their unstated ones.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots, including places to dine, shop and sight-see
- Min diploma in Hospitality management or equivalent.
- Excellent problem-solving and multitasking skills.
- Customer service drive with outstanding communication and active listening skills.
- Must be proficient with reservations handling and process and familiar with Opera/Micros system.
- Excellent communication skills in English (verbal and written).
- Excellent organization, interpersonal and leadership skills required along with displaying excellent attention to detail.
- Ability to observe business etiquette and maintain a professional appearance.
- Customer service drive with outstanding communication and active listening skills
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Please input your information.