Team Leader, Front Office Telephone Operator
Posted on 14 May 2022
Team Leader, Front Office Telephone Operator
- Handle complaints promptly and efficiently, taking the necessary action and informing the front office manager to follow-up where appropriate.
- Be available to assist on duty in the hotels during any busy days or special events.
- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Describe, assign and delegate duties and authorities for the operation of the department at all times.
- Ensure the shift is reviewed, and handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Min diploma in Hospitality management or equivalent.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Maintain a high customer service focus by approaching your job with the customers always in mind.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Please input your information.