Team Leader, Front Office Telephone Operator

Posted on 14 May 2022

Location:

Amari SPICE Penang

Job title:

Team Leader, Front Office Telephone Operator

Description:

- Handle complaints promptly and efficiently, taking the necessary action and informing the front office manager to follow-up where appropriate.

- Be available to assist on duty in the hotels during any busy days or special events.

- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

- Up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

- Describe, assign and delegate duties and authorities for the operation of the department at all times.

- Ensure the shift is reviewed, and handovers and briefings are carried out.

- Maintain in-depth technical knowledge and skills required for the job.

Qualifications:

- Min diploma in Hospitality management or equivalent.

- Patient and responsible to solve all problems.

- Able to maintain excellent relations with team members.

- Maintain a high customer service focus by approaching your job with the customers always in mind.

Send your CV to:
Careers.penang@amari.com

Positions are opened to all local and permanent
residence of Malaysia only.

Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

3

Number of positions:

1

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