Assistant Manager, Housekeeping
Posted on 18 Jan 2023
Assistant Manager, Housekeeping
General
-Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Conducts daily shift briefings.
- Follows up on work and maintains logbook.
- Knows and strictly follows all established cleaning procedures.
- Prepares all Team Leaders - Room/ Laundry/ Public Area assignment sheet.
- Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
- Knows how to operate/ use available Housekeeping machinery’s and chemicals according to established standards.
- Conducts Quality Room/ Laundry/ Public Areas Inspections.
- Maintains proper par stock of inventory items.
- Reports all maintenance deficiencies immediately.
Rooms
- Coordinates with Front Desk concerning room status and others.
- Ensure the following procedures are implemented according to standards:
- Key Procedure: DND (Do Not Disturb)/ Double Locked, Baby Sitting, Room Discrepancy, Lost & Found, Room Safety Deposit Box, Loan Item, Loss & Breakage, Pest Control, Defect Item
- Updates room status into Opera or Hotel’s PMS.
- Conducts Linen Inventory in pantry.
- Responds to special requests from guests such as extra bed, baby cot, iron etc.
- Assists where necessary with the making up of rooms and turndown service.
- Coordinates pantry and trolley set-up.
Linen & Uniforms
- Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.
- Conducts Linen and Uniform Inventory.
- Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.
- Ensures the stock for Uniforms and Linen is adequate.
- Ensures regular maintenance of the sewing machine.
- Min diploma in Hospitality management or equivalent.
- Must be proficient with Opera/Micros system.
- Excellent communication skills in English (verbal and written).
- Excellent organization, interpersonal and leadership skills required along with displaying excellent attention to detail.
- Ability to observe business etiquette and maintain a professional appearance.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent residence of Malaysia only.
Only shortlisted candidates will be contacted.
Please input your information.